product information

All information available on our website was correct at the time the information was entered.  Although we are as carefully as possible when generating our product descriptions, we all make mistakes.  We will be sure to make the relevant corrections are soon as they are found

All measurements and sizes are approximate, although we do try our best to ensure they are as accurate as possible

letterbox friendly

Our boxes are design to fit through a standard post box with an opening size of 200mm x 38mm

pricing

The prices you must pay for the products you order are displayed on our website.  If we were to discover an error with this pricing, we will inform you as soon as possible after receiving your order and give you the option of reconfirming at the correct price, or requesting a full refund.  If we are unable to contact you, we will treat your order as cancelled.  All prices are shown in £ sterling

availability

Acceptance of your order is subject to their availability.  Our order acknowledgement via our website and email is not a guarantee of delivery. 

If for some reason we are unable to fulfill your order, we will let you know as quickly as possible and a full refund will be given

order acceptance

Our order acknowledgement via our website and email along with your order number are confirmation of your order with us, please keep them in a safe place until your order arrives.  Completion of the contract between us will take place once your order has been dispatched, unless we have notified you that we are unable to fulfill your order or you have cancelled it

payment

Payment is taken from your card at the time your order is placed.  Payment must be made with a valid credit or debit card and the address at which the card is registered must be the same as your billing address

delivery

Whilst we do all we can to protect your order during its journey to you front door, we cannot guarantee that all orders will arrive in perfect condition.  If you order is damaged upon delivery, please get in touch (see returns section).  Once your order has been delivered, ownership will pass to you

cancellations

Although we hope you have no reason to, you have the right to cancel your order up to 7 working days following receipt of order acknowledgement

returns

If your product isn't what you expected or is damaged upon delivery you may return your order within 10 working days of the dispatch date.  Please get in touch if you would like to return your order

Products must be in their original packaging when returned.  Once received, we will either provide you with a full refund or replacement product.  Please note: return delivery charges will only be refunded if your product was faulty or damaged.  All refunds will be made to the debit or credit card that was used when placing your original order.  If we are unable to credit your card, we will contact you to arrange an alternative method

company details 

Registered Office: Ground Floor, 19 New Road, Brighton BN1 1UF United Kingdom.  Company Number: 07706487